Service is in the eye of the beholder – Part 1
A quick follow up to the letter submitted to CRM Mag as inspired by “Self-Service Is Just Less-Than-Full Service” by Lior Arussy. Good news! The editors decided it was worthy of their print version, as...
View ArticleSurvey says… (Too often, nothing) – Follow up
“Hope Rising” by Computer World editor Don Tennant (Computer World Magazine, November 2008). A couple weeks back there was a post about this editorial as well as AU email into Mr. Tennant. And here is...
View ArticleThe real e-proof is in the real e-details – Part 2
“Web Sales with a Human Touch” by Edward H Baker is in the latest issue of Strategy+Business (www.Strategy-Business.com). The post about the letter in was back in November. Here is what they printed....
View ArticleWelcome of Fantasy Island? – Follow up
This is a (shameless self-promoting) follow up to a post a couple weeks back on an article by Ms. Sharon Machlis (“Opinion: When head counts are low, take time to save time”, ComputerWorld Mag, 18 May...
View ArticleAsk a realtor, staging matters (and other late night thoughts) – Part 2
“Fortune Small Business Small Business Makeover: Cloz – Dress for Success” by Patricia B. Gray (Fortune Small Business, May 2009). This post is a follow up to a post a couple weeks back. Full...
View ArticleLess news isn’t bad news
Time for some shameless self-promotion… “News Unfit for Print” by Michelle Manafy (EContent Magazine, May 2009). The article dates back to May but what’s new is that EContect printed an AU submitted...
View ArticleBees or flies? – Part 2
Time for a little bit of shameless self-promotion… The original post dates back to June or so. This letter was printed in the September of issue of CRM Magazine (online: www.DestinationCRM.com)....
View ArticleContent? Or production & distribution?
“Are We Ready to Play With Pay? The Content Value Reproposition” by Steve Smith (EContent Magazine, April 2010). As the internet allowed islands of content to drift together, the cost of being an info...
View ArticleA Tweet Is Not A Like
“5 Winning Social Media Campaigns to Learn From” by Zachary Sniderman (Mashable.com, 14 September 2010). Full disclosure, this isn’t Clearing The Editors’ Hurdle as much as it’s Shameless...
View ArticleFriends don’t let friends blame IT
Truth be told I am by nature a geek. Not that I'm necessarily a shiny new object kind of guy. But I do appreciate technology, it's application, and it's potential for positive impact.
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